The products are shipped in Greece by a partner courier company ( Geniki Taxydromiki ).
For some remote areas the delivery time may be 3-4 business days.
You can also pay for your order by "Cash on Delivery".
For larger items,a different courier company will be used and cash on delivery will no longer be avaolable.
Outside Greece,all orders are shipped with Fedex.
SARKA™ tattoo machines are sent with free shipping worldwide.
Packages are sent with tracking number.
For customers outside EU,in order to get a more accurate shipping cost quote,
please contact before ordering.
SARKA™ is not responsible for shipping-related damage to ordered items
and/or possible custom or other fees.
All shipping costs quoted are estimates until billed by carriers and are subject to change.
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, please contact us so that we may send it to you again.
*Although, we aim to process and ship your order within the standard delivery times, delivery dates are not guaranteed. During busy sale periods, deliveries may take longer.
Store Pick-up (Greece Only)
Important: Please only come to pick-up your orders after you receive an e-mail, informing you that your order is ready.
Orders picked-up from our store have no extra shipping charges.
Orders are automatically cancelled if they haven't been picked-up within 7 days.
In case an item you have ordered isn't available we will inform you by phone.
The final shipping cost of your order is to be calculated at checkout via our automated system and is based on the combined weight of the products. For orders up to 2 KG, the shipping cost is 5.00 €. Orders that weigh over 2 KG have an extra cost of 1.50 € per 1 KG. Orders outside of Greece may be subject to extra costs that will be shown at checkout.
If your area is classified as inaccessible by the courier company, we will contact you to find the ideal location for you where you can pick up your products.
If, for any reason, you are not satisfied with your purchase, you can withdraw from the contract and return the products by following the procedure outlined below:
You have the right to withdraw from the sale agreement within a fixed deadline of 14 days from the date on which you or a third party nominated by you, received the products.
Within that deadline you are obliged to inform the company SARKA™, about your decision to withdraw from the contract by sending a clear statement of withdrawal.
You are responsible for any drop in value or change in the initial quality of the products you received as a result of improper handling.
Upon receipt of returned products, SARKA™ will check their condition. Returned products must be unused and must be in the same excellent condition they were in when they were delivered, both in relation to the item itself and its packaging and any special labels. You are responsible for ensuring the quality of the product packaging.
We are entitled to delay returning the money until we have the products back and checked their condition. They must be in excellent condition just as they were sent.
Incomplete, destroyed, worn or soiled items which SARKA™ objectively considers to have been used will not be accepted and will be returned to the customer.
If these terms and conditions and procedure are complied with, SARKA™ will approve the return of the products and will refund you the value of the products, within 15 days from the date you informed us about your wish to exercise your right to withdraw from the sales agreement.
Postage expenses and possible custom fees for returns are not SARKA™ ’s responsibility.
Returning Wrong or Defective Products
If you receive a defective product or there was an error in filling your order compared to the one your ordered, you are entitled to request that it be returned under the same, aforementioned procedure of returns.
When the returned product is received, SARKA™ will check its condition and ascertain the defect or mistake in the order.
If you want the product to be replaced with another one, you must place a new order without of course delivery costs.
If you do not want to replace the product or it cannot be replaced because the product is not available, we will refund the value of the product. That amount will be paid depending on the payment method you have used. The procedure to be followed is explained in the section entitled 'Refunds'.
The process of approving the refund will commence when we received the items returned. The products will be checked to see whether the aforementioned terms and conditions are met.
If the refund is accepted, we will send you an email about the money to be refunded depending on the initial payment method used. The company refunds money in line with the above, using the same payment method as the one used in the original transaction.